Faqs

What is a Private Transfer?

A private transfer Service is for passengers who would prefer to have a private vehicle and driver assigned to their family, friends or business group. The fee for this service is determined by the type of vehicle used which is dependant on the number of passengers. Because the private transfer is organised according to your Flight arrival time at the airport this eliminates the waiting period and is a direct transfer to the destination of your choice. The Private transfer fee is not charged per person, but on how many vehicles you will need. When travelling with the private transfer service you can go to any private address.

What is a Private Transfer Plus?

This Transfer includes all the details of the private transfer service, plus 1 bottle of presidente beer, a bottle of coke or sprite or a bottle of water, 1 per person.

What is a Luxury Private Transfer?

This Transfer includes all the details of the private transfer service and the private transfer plus, in addition to this you will be travelling in a comfortable and luxurious full size SUV Chevy Suburban.

Where I go when I arrive at the airport?

After clearing immigration and customs proceed to the waiting area, your driver will be standing outside the airport holding a banner with your name on it.

What happens if my flight is delayed?

We monitor your flight arrival information and adjust your pickup time accordingly in the event of a delay.

What happens if I miss my flight or my flight is cancelled?

You should contact us and inform us of your new flight information via email or by phone these numbers are printed on your voucher.

Where will you wait for me at my hotel/apartment/home?

Our driver will pick you up from the lobby of your hotel, apartment building or home, at your requested pickup time on the day of your departure. Our customer care representatives are on standby 24 hours a day in case of any last minute changes.

What time will you pick me up for my Private transfer back to the airport?

We will pick you up at the requested pickup time on the day of your departure.

What type of vehicles are used for the transfer?

All our transfers involve the use of vans, minibuses or buses, according to the type of transfer required and the amount of people. All vehicles are air-conditioned.

What happens if I’ve lost my luggage? How long will the driver wait for me?

You should inform our representative at the airport or contact us via email or telephone.

How much luggage can I take with me? Are there any restrictions on luggage (weight)?

(2) pieces of baggage per person, and if you are carrying oversized items in excess of more than 80 inches, please let us know before you are scheduled to arrive so that we can make the necessary arrangements.

Is it allowed to use the transfer service for animals?

Yes it is allowed, but please let us know before you are scheduled to arrive so that we can make the necessary arrangements.

Can I carry bicycle, golf bag, etc.?

Yes, but please let us know before you are scheduled to arrive so that we can make the necessary arrangements.

What if I need to cancel my private transfer?

If you cancel your Hello Tours transportation more than 12 hours before you are scheduled to arrive, there is no penalty Hello Tours will refund 100% of monies paid. If you cancel less than 12 hours before you are scheduled to arrive, Hello Tours will refund 50% of monies paid. In cases when not everything goes as planned and you miss your flight or your flight is cancelled you should contact us with the new flight information and Hello Tours will provide your transportation at no extra cost, regardless of the new date and / or time.